Case Study: Sendeo achieves 24/7 instant cargo support with CBOT's AI virtual assistant

Sendeo - Customer Case Study

Sendeo, a cargo and logistics company part of the Koç Group, faced the challenge of providing instant support for frequently asked cargo-related questions without creating a significant operational burden. To address this, the company partnered with vendor CBOT to implement a solution using the comprehensive CBOT Platform.

CBOT implemented an AI-based virtual assistant and live chat system named "Sendeo" to support customers 24/7. The solution efficiently automated responses to common inquiries, allowing users to access information conversationally without navigating complex menus. The CBOT Platform ensured seamless handover to human agents when necessary and integrated with the company's CRM system. This resulted in manageable operational costs despite growing user numbers, enhanced the customer experience, and provided instant access to information.

Sendeo