Case Study: QNB Finansbank delivers faster, more natural banking with CBOT's AI assistant Q

QNB Finansbank speeds customer banking to seconds with CBOT

QNB Finansbank wanted to enhance its mobile banking experience within its Cep Şubesi app. The bank needed customers to get answers and complete routine banking tasks quickly and securely, without navigating complex menus, by simply asking questions in their own words. To address this challenge, QNB Finansbank partnered with vendor CBOT to implement a virtual assistant.

The solution was Q, an AI assistant built on the CBOT Platform. Powered by natural language processing and machine learning, Q understands customer queries in Turkish and handles tasks like loan calculations and card payments directly within the app's secure, authenticated area. CBOT delivered an assistant that allows customers to complete transactions in seconds, resulting in a faster and more natural digital banking experience.

QNB Finansbank