Case Study: Papara achieves 24/7 instant customer support with CBOT’s AI assistant

Papara - Customer Case Study

Papara, a financial technology company and electronic money institution, sought to provide instant support for frequently asked questions without creating a significant operational burden. To address this challenge, they partnered with vendor CBOT to implement an AI-based solution.

CBOT developed "Papara Asistan," a virtual assistant built on the CBOT Platform and integrated with CBOT Live Chat. The solution automates responses to common queries 24/7 and features seamless handover to human agents when necessary. This allowed Papara to offer instant support aligned with user habits, keep operational costs manageable as they grew, and position their human team for more complex tasks. CBOT delivered the project, which achieved high accuracy and coverage rates, in a very short timeframe.

Papara