Case Study: KEDS achieves 24/7 instant customer support with CBOT AI virtual assistant

KEDS - Customer Case Study

The energy distribution company KEDS faced the challenge of providing instant, 24/7 support for repetitive customer questions without creating a significant operational burden for its team. To address this, they partnered with the vendor CBOT to implement a solution using the CBOT Platform.

CBOT built, trained, and integrated a multilingual AI-based virtual assistant for KEDS. The solution automated responses to common inquiries, such as outage information and account details, which improved customer experience with 24/7 availability and allowed KEDS to better manage costs and human resources. The assistant achieved high accuracy and coverage rates and is available on two company websites.

Keds