CBOT
20 Case Studies
Case Study: Istanbul Metropolitan Municipality delivers 24/7 citizen support with CBOT
A CBOT Case Study
İstanbul Metropolitan Municipality - Customer Case Study
The İstanbul Metropolitan Municipality, governing a city of 16 million people, faced the challenge of providing interactive citizen support without increasing its operational burden. To address this, they partnered with vendor CBOT to implement an AI-based conversational support system using the CBOT Platform within their "İstanbul Senin" city application.
CBOT designed and trained a virtual assistant using its natural language processing and machine learning technologies. The solution provides 24/7 instant support for citizen queries on services like transportation and utilities, while an integrated live chat module ensures seamless handover to human agents when needed. This has transformed citizen engagement by offering personalized, instant responses, enhancing public service accessibility and efficiency for the municipality.
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