Case Study: İşbank delivers faster, more accurate AI banking service with CBOT's Maxi

İşbank serves 100K monthly users with 94% accuracy using CBOT

İşbank, Turkey's largest private bank, faced the challenge of providing instant, relevant answers to its over 14 million customers across all channels while establishing a leading position in AI-driven banking. This required advanced natural language processing and machine learning with full functionality in Turkish. The bank partnered with vendor CBOT to build an AI-based virtual assistant to meet this need.

CBOT implemented the solution by building "Maxi," Turkey's first AI banking assistant, which was trained and launched in months. The solution handles everyday banking questions and daily transactions across multiple channels including web, mobile app, WhatsApp, and branch robots. By October 2020, Maxi achieved significant results: 100,000 monthly users, a 94% accuracy rate, and transaction speed improvements such as reducing cash advance time from 19.8 to 6.6 seconds.

İşbank