Case Study: İnfo Yatırım achieves 24/7 customer support efficiency with CBOT Virtual Assistant

İnfo Yatırım - Customer Case Study

İnfo Yatırım, an investment firm, needed to deliver efficient customer support without creating an operational burden, prioritizing the best possible experience for its clients. To address the challenge of automating simple and repetitive queries, they partnered with vendor CBOT to implement an AI-based virtual assistant built using CBOT Platform.

The solution provided by CBOT was a virtual assistant that handles a wide range of topics 24/7, including account inquiries and market information. This resulted in significant efficiency gains, enabling customer representatives to focus on more complex issues and enhancing the overall customer experience. The successful implementation on the company's website and Instagram has led to plans to expand the assistant to additional channels like WhatsApp.

İnfo Yatırım