Case Study: Halkbank achieves 24/7 conversational banking with CBOT’s AI virtual assistant

Halkbank - Customer Case Study

The customer, Halkbank, is a major Turkish public bank with a long-standing history. Their challenge was to provide customers and employees with 24/7, instant access to services and information through a seamless conversational experience, aligning with modern communication preferences.

The vendor, CBOT, implemented its comprehensive conversational AI solution, the CBOT Platform, to address this. The solution included the customer-facing "Halkbank Assistant" and several employee-facing bots. Powered by CBOT's NLP and utilizing the no-code CBOT Fusion module for complex integrations, the virtual assistants handle hundreds of banking queries, calculations, and transactions. The project resulted in increased automation, cost savings, 24/7 customer support, and improved efficiency and satisfaction for both customers and employees.

Halkbank