Case Study: Eurasia Tunnel achieves 24/7 customer support automation with CBOT

Eurasia Tunnel - Customer Case Study

The Eurasia Tunnel Operation Construction and Investment Co. (ATAŞ) sought to deliver an innovative and efficient customer experience for users of its tunnel connecting the European and Asian sides of Istanbul. To modernize its support system in line with evolving conversational customer habits, ATAŞ partnered with vendor CBOT to implement its comprehensive CBOT Platform.

CBOT built, trained, and integrated the "Eurasia Tunnel 24/7" virtual assistant to provide a seamless, end-to-end customer support experience. The solution handles functions like debt inquiry, payment processing via Masterpass integration, and providing tunnel information, all within a conversational interface on the company's website and WhatsApp. This automation handled 50,000 monthly conversations, resulting in significant cost savings and a vastly enhanced customer experience.

Eurasia Tunnel