Case Study: eLogo delivers 24/7 customer support with CBOT's AI Virtual Assistant

eLogo - Customer Case Study

The customer, eLogo, is a digital transformation and financial services provider in Turkey. Faced with the business problem of providing instant, 24/7 support for frequently asked questions without creating an operational burden, they partnered with vendor CBOT to implement a solution.

CBOT built and trained an AI-based virtual assistant for eLogo on the CBOT Platform using natural language processing and machine learning. The solution handles a wide range of customer queries and is available on WhatsApp and Instagram. It operates 24/7, improved efficiency through automation, and allows human representatives to seamlessly take over conversations when necessary.

eLogo