Case Study: Atatürk University achieves 24/7 student support automation with CBOT ATA-AÖF Support

Atatürk University - Customer Case Study

Atatürk University, the third largest university in Turkey, faced the challenge of managing the high-volume, repetitive administrative support needs for its 436,000 students in the Open Education Faculty. The institution sought to manage these services in the most efficient way possible. They partnered with vendor CBOT to address this challenge using its conversational AI product, the CBOT Platform.

CBOT implemented a solution called "ATA-AOF Support," an AI-based virtual assistant integrated with a live chat system. This system provided 24/7 support to students on over 200 topics, allowing for instant access to information without navigating complex websites. The project was delivered in just two weeks. The results were significant, handling 400,000 messages from 120,000 users in the first six weeks with a high accuracy and coverage rate, leading to substantial cost savings and enhanced student experience.

Atatürk University