Case Study: Illingworth Research Group achieves secure multi-currency clinical trial payments with Caxton

Illingworth Research Group - Customer Case Study

Illingworth Research Group, a UK medical research group, faced significant challenges in managing complex international payments for its global clinical trials. Using traditional high-street banks resulted in high FX rates, slow payment times, and an inability to support all required currencies. This inefficiency risked high patient drop-out rates due to slow expense reimbursements and complicated their need for robust data security and a seamless 'patient concierge' experience. They turned to the vendor, Caxton, for a solution.

Caxton provided its embedded payment platform and API solutions to address these challenges. The implementation of pre-funded expense cards ensured patients could be reimbursed instantly, increasing participation. The Caxton system enabled fast, multi-currency payments to suppliers and staff in over 45 countries with bank-beating FX rates. This streamlined the client's processes, provided excellent reporting capabilities for project analysis, and delivered the highest level of required security for sensitive data, making Caxton an advocate for their platform.

Illingworth Research Group

Chris Wells

Senior Director of Patient Concierge