Case Study: Krowne achieves faster order processing with Cavallo SalesPad

Krowne - Customer Case Study

Krowne, a multi-generational manufacturer and distributor of stainless steel underbar equipment, was struggling with the inefficiencies of its Dynamics GP order entry system. The process was too manual, lacked vital checks and balances, and was too inflexible to handle their complex product line without expensive customizations. Seeking to transform its operations, Krowne partnered with vendor Cavallo and implemented their SalesPad solution.

Cavallo's SalesPad software automated Krowne's workflows, introduced accountability, and eliminated paper-based processes. The implementation by Cavallo resulted in a 50% increase in order processing speed and a 60% reduction in the number of clicks required to enter an order. This efficiency gain allowed one employee to process 140 orders in a single day, a significant increase from the previous record of 85, and reduced average customer service call times from five minutes to just two.

Krowne

Kyle Forman

President