Case Study: Bridgend County Borough Council achieves faster, more efficient highways reporting and repairs with Causeway Technologies

Success for Bridgend County Borough Council's Lean Thinking implementation

Bridgend County Borough Council, a Welsh local authority, sought to modernize its highways maintenance operations by replacing inefficient, paper-based processes with streamlined digital solutions. The challenge was to rationalize workflows, reduce administrative overhead, and improve responsiveness. Causeway Technologies provided its asset management software, CausewayOne Asset Management, to address these needs.

The solution involved integrating Causeway's back-office systems with the council’s Microsoft Dynamics CRM and deploying mobile working technology. This allowed customer service teams to log reports directly and enabled inspectors to receive tasks and upload data from the field. As a result of implementing Causeway's solutions, Bridgend Council achieved annual administrative savings of approximately £35,000, significantly increased the speed of its maintenance response, and delivered a major improvement in customer service.

Bridgend County Borough Council

Jason Jenkins

Highways Network Manager