Case Study: South Staffordshire Water reduces leakage and improves customer service with CausewayOne Network from Causeway Technologies

South Staffordshire Water improving permit coordination, boosting customer service and reducing costs with Causeway one.network

South Staffordshire Water (SSW) faced challenges coordinating street works permits and communicating with customers, which led to a high rate of aborted jobs, unnecessary costs, and delays in repairing leaks. Their goal was to improve customer satisfaction and reduce leakage across their network. To address this, they partnered with Causeway and implemented its CausewayOne Network solution.

Using CausewayOne Network provided SSW with a comprehensive, intuitive map of all roadworks, giving their teams complete visibility of past and planned events. This allowed for more accurate customer updates and faster, more confident permit submissions. As a result, Causeway helped SSW decrease aborted works and re-plans by 25%, significantly speeding up leak repairs and reducing costs.

South Staffordshire Water