Case Study: Croydon Council reduces road works queries by 40% with CausewayOne Network from Causeway Technologies

Reducing customer queries by 40% croydon Council reduces road works queries and streamlines coordination using Causeway one.network

Croydon Council, a local authority responsible for a large network of public highways, faced the challenge of manually planning and managing road works. Their process, which relied on spreadsheets, email calendars, and physical maps, was inefficient and prone to error, making it difficult to coordinate with utilities and minimize disruption for residents. To address this, they procured CausewayOne Network from vendor Causeway Technologies to digitalize their operations.

By implementing Causeway Technologies' solution, the council streamlined its coordination on a single digital interface. This allowed them to easily identify potential work clashes, provide better public communications, and embed a real-time map on their website. The results included a 40% reduction in public queries from certain areas and significant time savings for staff. Causeway Technologies' platform also improved collaboration with utilities and neighboring authorities, minimizing conflicting permit submissions.

Croydon Council

Hilary Dickson

Traffic Manager