Case Study: Durham County Council reduces event disruption and public queries with CausewayOne Network

How Durham County Council used Causeway one.network to help manage the UK's light art biennial

Durham County Council faced a significant challenge in managing traffic disruption and a high volume of public enquiries for its Lumiere light art festival, an event that attracts over a million visitors. With the added complexity of Covid-19 measures in 2021, the council needed a way to efficiently plan road closures and communicate essential information to residents and visitors.

Causeway Technologies implemented its CausewayOne Network Events solution, providing a dedicated online map for the council's website that displayed all event-related road closures, diversions, and transport information. This solution from Causeway led to a measurable decrease in public enquiries, doubled the number of hits on the relevant council webpage, and substantially reduced the time staff spent processing queries, freeing them for other tasks. The success has led Durham County Council to use the platform for coordinating other public events.

Durham County Council

Kevin Ferguson

Road and Street Works Systems Supervisor