Case Study: Hospital Foodservice Company achieves more efficient order management with CaterTrax

Multiple Ordering Solutions Help Staff Work Smarter, Not Harder

Hospital Foodservice Company, a healthcare foodservice operation, struggled with time-consuming catering and floor stock management across 20–30 catering events and more than 50 floor stock orders each month. Staff had to handle frequent phone calls, verify orders manually, and track inventory without an easy way for customers to review order history or current details.

CaterTrax implemented its Catering and Floor Stock Solutions through the TRAX Platform, a single web-based system with customizable menus, business rules, and reporting tools. CaterTrax helped the client centralize order management, reduce manual tracking and verification, and improve customer self-service, resulting in lower administrative labor and resource costs, fewer order-related calls, and better customer satisfaction.