Case Study: Leading healthcare R&D company achieves 75–100% efficiency and accuracy gains and saves 10–20 hours/week with CaterTrax

How our Catering Solution increased efficiency, accuracy, and customer satisfaction at a busy on-site catering operation

The customer is an on-site catering operation at the North Carolina site of an industry-leading R&D company in the health care field that employs 97,700 people across 140 countries. They struggled with a paper-based, phone-driven ordering process that left staff chasing slips, invoices, and disputed orders; to solve this they implemented CaterTrax’s web-based Catering Solution.

CaterTrax deployed a fully hosted online ordering and catering management system that routes 90% of orders online, auto-populates TRAX Platform calendars, generates kitchen sheets and invoices, and sends email confirmations with color-coded order statuses. As a result, the site reports 75–100% improvements in efficiency and accuracy, savings of 10–20 staff hours per week, virtually eliminated errors, and higher customer satisfaction.