Case Study: HCA Hospital System achieves 35% reduction in floor-stock costs and streamlines order management with CaterTrax

CaterTrax Streamlines Order Management Across Multi-Unit Healthcare Operation

The HCA hospital system, a multi-unit healthcare client operating three production locations and handling roughly 54 catering events and 333 floor stock orders (over $15,000/month), faced chaotic, manual order and floor-stock processes, frequent last-minute catering requests, and poor menu access. To address these issues they partnered with CaterTrax and implemented its Catering and Floor Stock Solutions (the TRAX Platform).

CaterTrax rolled out its web-based TRAX Platform across all sites, providing 24/7 online menus and ordering, daily floor-stock ordering, administrator approval/business rules, and centralized roll-up reporting. The solution cut floor-stock-related costs by approximately 35%, improved catering accuracy and customer satisfaction, streamlined repeat orders, and delivered better divisional expense visibility—measurable operational and cost benefits driven by CaterTrax.

HCA Hospital System