Case Study: West Virginia University Hospitals achieves tripled sales and improved order accuracy with CaterTrax

CaterTrax Solutions Cure Healthcare Foodservice Pain Points

West Virginia University Hospitals, Inc., a self-operated healthcare foodservice handling 450–750 catering events and $48,000–$80,000 monthly, faced an overstretched homegrown ordering system that relied on paper budgets and phone-based orders. The manual processes caused order inaccuracies, inventory discrepancies, heavy phone volumes, and unsustainable workflows, so the hospital selected CaterTrax (using the TRAX Platform and its Catering and Floor Stock Solutions) to solve these challenges.

CaterTrax implemented a custom TRAX Platform solution—online ordering, Catering and Floor Stock modules, and dynamic reporting—centralizing orders, enabling customer self-service, and automating inventory and par-level management. The change saved about 16 hours per week in supply ordering, tripled sales, significantly reduced waste and order errors, improved event accuracy and customer satisfaction, and cut down staff time spent on phone orders.

West Virginia University Hospitals