Case Study: Senior Living Foodservice Company achieves 100% order accuracy and $190K sales increase with CaterTrax

Catering Software Solves Senior Living Foodservice Challenges and Drives Sales

The customer, a CaterTrax enterprise partner’s senior living division that manages one production location and five kitchens and supports 75 catering events monthly, faced inefficient, manual processes that produced incorrect orders and invoices, delayed month‑end financials, wasted staff time, and frustrated customers. They were already using CaterTrax’s Catering and Floor Stock Solutions (the TRAX Platform) but needed a better way to centralize ordering, menus, and billing to eliminate errors and improve operations.

CaterTrax implemented its TRAX Platform with customizable online menus, user-friendly online ordering, centralized order and customer records, and back‑of‑house reporting for pantry and inventory forecasting. As a result, order accuracy improved 100%, driving a $190,000 sales increase; billing became accurate and month‑end closes completed on time; and staff saved the equivalent of one full‑time employee’s hours each week, reducing costs and waste while improving the customer experience.