Case Study: US Auto Parts achieves 4x faster problem identification and 99% prevention of customer‑impacting issues with Catchpoint

US Auto Parts - Customer Case Study

US Auto Parts is a leading online retailer of automotive parts and accessories that serves millions of visitors each month. Because its ecommerce revenue depends on fast, reliable websites and smooth user experiences, the company needed a way to detect and fix web performance degradations quickly to avoid lost sales and damage to the brand.

To solve this, US Auto Parts partnered with Catchpoint for 24/7 proactive monitoring across the US and Canada, browser-style error capture, one-click actionable alerts, and daily SLA reports. The result was four times faster problem identification, the ability to detect and resolve 99% of web performance issues before customers were affected, and improved revenue protection and operational confidence.

US Auto Parts

Bill Avellan

Director of IT