Case Study: NS1 achieves improved global DNS performance and rapid issue resolution with Catchpoint

Tightening Sales Process and Day-to-Day Operations Using Observability

NS1 is a leader in next‑generation DNS solutions that helps orchestrate delivery of critical internet and enterprise applications. Because NS1 operates a global anycast and unicast network and colocates with Tier 1/2 providers, they needed continuous, regionally accurate monitoring to detect latency and peering issues, validate performance against competitors, and safely vet routing and PoP changes without harming end users.

To meet that need NS1 partnered with Catchpoint, using Instant, Direct DNS, Experience and Traceroute tests to A/B staging prefixes, analyze SRTT/RTT metrics, and filter results by location and percentile. The platform enabled faster root‑cause identification and provider escalation, improved anycast and unicast performance (including rapid, successful launches in China and Indonesia), and became integral to both operations and sales by proving market‑leading performance and resolving issues in minutes rather than hours.

NS1

Carl Levine

Senior Technical Evangelist