Case Study: Radial achieves industry-leading availability and faster root-cause analysis with Catchpoint

Spending More Time On Strategy, Less On Troubleshooting

Radial, a leader in omnichannel commerce technology that supports payments, fraud prevention, customer care and fulfillment, needed to ensure every step of global online transactions worked reliably. The company faced challenges in monitoring end-to-end digital experience, identifying network connectivity causes, measuring availability and response times, and eliminating duplicate NOC investigation work while uncovering issues they previously didn’t know existed.

Radial partnered with Catchpoint to run synthetic and real-user monitoring — including a multi-step Test Product Purchase — across 500+ tests on public and OnPrem nodes and to build real-time NOC dashboards using Catchpoint’s APIs. This gave teams a single source of truth to pinpoint root causes (web layer, app errors, database, firewall/load-balancer, intermittent transactions), reduce duplicate effort, and improve availability; for example, waterfall data revealed why load times in China were 10× slower than the U.S., enabling rapid fixes and measurable performance gains.

Radial

Norm Morrison

Director in Charge of Performance Management