Case Study: Fastly achieves end-to-end performance visibility and faster issue resolution with Catchpoint

Speeding Troubleshooting With Catchpoint

Fastly, a leading content delivery network, needed end-to-end, real-time visibility into every step of asset delivery so it could evaluate customer websites, identify caching and delivery problems, and benchmark against competitors. Their challenge was to monitor performance globally across DNS, TCP connect, TLS handshake, wait time and load time to ensure consistently fast, secure experiences for their clients’ end users.

By partnering with Catchpoint, Fastly gained the ability to isolate and analyze each metric—deep DNS diagnostics, network/TCP and TLS visibility, and precise wait/load measurements—so teams could troubleshoot in minutes or hours instead of days. Catchpoint revealed issues such as misconfigured Cache-Control headers that caused origin fetches; after fixes, connect and wait times converged and delivery performance improved, enabling faster remediation, optimized caching, and stronger customer experience and benchmarking.

Fastly

Hooman Beheshti

VP of Technology