Case Study: Rocket Lawyer achieves faster problem resolution and improved site performance with Catchpoint

Rocket Lawyer - Customer Case Study

Rocket Lawyer, an online legal document and attorney referral service, needed to protect user experience and revenue by improving website performance. To do this they partnered with Catchpoint to speed page loads, reduce mean time to resolution, identify problematic page elements, improve troubleshooting, and enforce third‑party SLA terms.

By deploying Catchpoint’s synthetic monitoring, Rocket Lawyer gained detailed visibility—scatterplots, executive reports, shareable links, and host/zone analysis—that made issues easy to find and communicate. The monitoring reduced MTTR, exposed and fixed slow page objects (or enabled changes to how they load), ensured third parties met SLAs, and delivered measurable improvements in performance that positively impacted revenue and subscriptions.

Rocket Lawyer

Brion Moss

Director of Technology Operations