Case Study: Priceline achieves faster issue detection and improved web performance with Catchpoint

Reducing Troubleshooting Time From Days To Minutes

Priceline.com, a flagship site of Booking Holdings, offers hotel rooms, rental cars, flights and vacation packages to millions of travelers across 75+ countries. To maintain the speed, scalability and consistency required by its hybrid architecture of internal and third‑party components, Priceline needed continuous synthetic monitoring to detect performance bottlenecks, validate SLAs, evaluate vendors, and simulate real user experiences while minimizing internet “noise.”

Priceline partnered with Catchpoint to run widespread synthetic tests, deploy enterprise nodes for first‑mile baselining, use request overrides for “what‑if” scenarios, monitor SLAs and long‑term trends, and integrate results with Splunk, Slack and Okta. The result: triage and troubleshooting time fell from hours or days to minutes, root causes are found faster, infrastructure changes are data‑driven, monitoring capacity increased without raising costs, and measurable web‑performance gains that boost customer satisfaction.

Priceline

Michael Diliberto

CIO