Case Study: Verizon Digital Media Services achieves 4x faster problem identification and 90% fewer false alerts with Catchpoint

Proactively Resolving Digital Issues 99% of the Time With Catchpoint

Verizon Digital Media Services (Verizon DMS) is a global content delivery network that must deliver data quickly and reliably for leading organizations worldwide. To guarantee daily operations and validate SLAs, Verizon DMS needed continuous, worldwide monitoring to instantly identify bottlenecks and degradations, decrease time-to-resolution, and ensure optimal performance for customers.

Verizon DMS implemented Catchpoint’s digital experience monitoring across 520+ locations to test DNS, HTTP, API and FTP services, run web-transaction monitoring, and correlate backend data with synthetic tests using rich, actionable alerts. As a result, problem identification became four times faster, false alerts fell by 90%, the operations team could focus on higher‑priority work, and 99% of issues were detected and resolved before customers were impacted.

Verizon