Case Study: iPipeline achieves rapid issue detection and reduced downtime with Catchpoint

Proactive Issue Discovery Raises Customer Satisfaction and Revenue

iPipeline is a leading provider of cloud-based SaaS solutions for the life insurance industry, serving up to 50,000 users per month. Facing complex, multi-step transaction flows and a distributed hosting model, the company needed an end-user experience monitoring solution that could proactively detect performance issues, pinpoint root causes at the web server level, and protect against SLA penalties and third-party failures.

By partnering with Catchpoint, iPipeline implemented frequent 10–15 step synthetic transaction tests (run several times hourly) and Enterprise node monitoring with custom alerts and visual analytics to isolate problems quickly. The result: faster root-cause identification (time to discovery cut from hours to minutes), reduced downtime, improved customer satisfaction, and a more cost-effective, proactive approach to meeting SLAs and holding vendors accountable.

iPipeline

Malcolm Crouch

Senior NOC Manager