Case Study: Online Stores, Inc. achieves 3–4s faster page loads and reduced MTTR with Catchpoint Synthetic Monitoring

Online Stores Inc. - Customer Case Study

Online Stores, Inc., a privately owned eCommerce retailer in New Stanton, PA operating eight niche storefronts and about 100 employees, handles thousands of transactions daily. The company struggled with intermittent slow page loads, timeouts and elusive third‑party or platform-related performance hits that reduced conversion reliability and lengthened troubleshooting time.

By deploying Catchpoint’s synthetic monitoring, the team used scatterplot graphs, Hosts/Zones and analytics to isolate problematic third‑party calls and uncover a Magento EE full‑page‑cache invalidation issue caused by frequent merchandising edits. This cut mean time to resolution, delivered roughly 3–4 seconds faster page loads on average, exposed major platform problems, and improved transaction success.

Online Stores Inc.

Jess Turner

Senior Web Developer, Online Stores, Inc.