Case Study: ChinaCache achieves complete visibility and faster troubleshooting with Catchpoint

Managing SLAs and Proactively Handling Performance Issues Before Customers Are Affected

ChinaCache is a leading content delivery network focused on accelerating web and media delivery to users inside China, operating 30,000+ servers and serving billions of pages daily. Delivering content from outside China is complex because of the Great Firewall, congestion, peering limitations and regional restrictions, so ChinaCache needed complete, trustworthy visibility across every network layer and third‑party validation for both operations and sales.

By partnering with Catchpoint, ChinaCache gained access to the largest global node network—including 55 nodes across 17 Chinese cities—and 18 monitor types with robust analytics, alerts, and stateless data validation. This allowed rapid root‑cause isolation (from single objects to ISP or region‑level issues), consolidation of multiple tools into one platform, and use of tests in sales proofs of concept; the result was faster troubleshooting, stronger SLA management and most monitoring efforts migrated to Catchpoint.

ChinaCache

Tyler Ofria

Solution Engineering Manager