Case Study: JigenTec wins more business in China with Catchpoint Synthetic Monitoring

JigenTec Wins New Business with Catchpoint

JigenTec is a Taiwan-based software consultancy that helps Western companies enter and operate in Asia, with a particular focus on the complex, tightly controlled Chinese internet. To win client confidence and avoid costly missteps, JigenTec needs granular, reliable performance data — a capability it lost when its previous monitoring provider changed platforms — so it sought a solution that would enable truly data-driven recommendations during pre-sales and delivery.

JigenTec adopted Catchpoint Synthetic Monitoring for its extensive China and Asia‑Pacific coverage, allowing analysts to run independent tests, isolate problems (for example, high latency in real-time data transfers and DNS trends), and present clear charts that justify infrastructure and provider changes. The result: stronger pre-sales engagement, faster problem resolution, more closed deals, improved client performance, and business expansion into adjacent markets like Taiwan and Japan.

JigenTec

Kyle Wiltshire

Chief Executive Officer