Case Study: iSeatz achieves rapid issue resolution and a reliable digital experience with Catchpoint

iSeatz Calls Upon Catchpoint Digital Experience Monitoring to Rapidly Resolve Issues and Ensure Its Platform Delivers

iSeatz, a loyalty tech company founded in 1999 that powers one of the top 10 travel platforms and processes over $4 billion and 180 billion loyalty points annually, needed to ensure a seamless white‑label experience for its clients’ members. As a B2B2C provider, the team struggled to quickly determine whether failures originated with iSeatz, brand partners, or other suppliers because their prior monitoring only reported uptime and lacked solid synthetic testing.

iSeatz deployed Catchpoint Synthetic and Real User Monitoring across its Cloud Operations, DevOps, SRE and engineering teams to add monitoring layers, regional nodes, waterfall and filmstrip diagnostics, and integrations with existing tools. The result: teams can spot and trace issues in seconds, pinpoint third‑party and CDN problems, accelerate incident response, better meet and often overdeliver SLAs, and benefit from an engaged vendor partnership.

iSeatz

Idan Warshawski

Vice President of Cloud Operations and Information Security