Case Study: The Sporting Group achieves a 15% reduction in mean time to resolve and improved user experience with Catchpoint Real User and Synthetic Monitoring

Improving User Experience and Reduces MTTR by 15% With Catchpoint

The Sporting Group, a London-based leader in sports betting technology that runs B2C Sporting Index and B2B Sporting Solutions, must deliver sub-second live pricing and reliable service to tens of thousands of customers who transact around the clock. With huge traffic spikes during live events and gaps in real user experience visibility, the company needed better benchmarking and proactive monitoring to prevent revenue-impacting delays.

The Sporting Group implemented Catchpoint Real User and Synthetic Monitoring to gain global visibility, benchmark against competitors, and detect issues before they affect users. The tools helped the team pinpoint and fix problems (for example, websocket inefficiencies), ensure sub-second live pricing and API performance, support international expansion with broad node coverage, and reduce mean time to resolve by about 15% while improving site and homepage speeds.

Sporting Group

Ash Patel

Head of Technology