Case Study: Dotdash improves digital experience and reduces MTTR with Catchpoint

Improving Digital Experience for Millions of Monthly Users

Dotdash, a digital media company serving millions of monthly users, needed a faster way to identify the root causes of performance issues and reduce the time spent digging through logs. It turned to Catchpoint and its observability tools, including Real User Monitoring (RUM), to improve digital experience troubleshooting.

Catchpoint implemented RUM and synthetic/active observability to give Dotdash detailed, actionable performance data that could be shared in internal dashboards and used to pinpoint anomalies quickly. As a result, Dotdash significantly reduced MTTR, with root cause identification happening almost immediately instead of taking hours, while also improving user engagement and overall user experience.

Dotdash

Ben Cochran

VP Front End Technology