Case Study: Thryv, Inc. achieves a reliable, consistent digital experience and faster issue resolution with Catchpoint

How Thryv Uses Catchpoint to Deliver a Reliable and Consistent Digital Experience

Thryv, Inc. is an end-to-end customer experience platform serving over 350,000 small-business clients, so delivering a reliable, consistent digital experience across web properties, APIs and cloud-based SaaS tools is critical. The challenge was ensuring high availability and performance for everything from shopping carts and CRM integrations to collaboration suites, while quickly pinpointing the root cause of issues that impact customers and internal users.

Thryv implemented Catchpoint as its primary performance-monitoring platform to track uptime, availability percentages and error rates across front-end services, APIs and cloud tools. The result: faster, more accurate identification of problems (and clear evidence to take to cloud providers), significant reductions in troubleshooting time, more capacity to focus on business value, and avoidance of hiring an estimated three to four additional support resources.

Thryv, Inc

Paul Sheth

Director of IT Infrastructure