Case Study: Somos achieves fast, reliable service delivery with Catchpoint

How Somos Uses Catchpoint to Ensure Fast and Reliable Service Delivery

Somos is the North American numbering and toll‑free registry manager, handling more than 800 million local and wireless numbers and over 42 million toll‑free records. Facing the challenge of delivering fast, reliable applications across a distributed user base, Somos needed an enterprise‑wide monitoring solution that could simulate and test from multiple US and international locations to detect regional or application‑segment issues early and protect customer experience.

Catchpoint provided a global synthetic testing platform that became Somos’ first line of defense: it detects problems before backend alerts, confirms fixes, and monitors all applications—on‑prem and in the cloud. The tool’s reliable detection and responsive support let Somos expand monitoring across the organization, speed up incident response, increase confidence in service delivery, and improve overall customer satisfaction.

Somos

Gary McKay

Director of Agile Service Delivery