Case Study: Smartsheet achieves greater visibility into end-user experience with Catchpoint

How Smartsheet Uses Catchpoint To Create Greater Visibility Into End-User Experience

Smartsheet, a collaborative work platform used by many large enterprises, needed better visibility into real customer experiences. The SRE team had strong internal metrics but little external monitoring, making it hard to see or diagnose end-user issues across regions and platforms.

By deploying Catchpoint synthetic monitoring and integrating it with existing tooling, Smartsheet gained fast, regional testing, easy node-group control, and proactive alerts—allowing teams to spin up tests in minutes (as they did for an Australia routing issue) and detect problems before customers noticed. The result: clearer end-user visibility, faster incident response, and broad adoption of external monitoring across the organization.

Smartsheet

Jason Kehr

Engineering Manager