Case Study: Fortune 100 Industrial Supply Company achieves faster Salesforce end-user experience and fewer incidents with Catchpoint

Fortune 100 industrial supply company monitors end-user employee experience of Salesforce and other critical internal business applications with Catchpoint

A Fortune 100 industrial supply company serving more than 3.2 million customers and a global workforce of over 25,000 faced persistent Salesforce performance problems—especially slow page loads in the U.S. eastern afternoon—that degraded salesperson productivity and threatened forecasting accuracy. Their legacy monitoring left IT without end-to-end visibility into SaaS performance, root causes, or the ability to enforce SLAs with providers, so issues were only discovered when users complained or vendors reported outages.

The company deployed Catchpoint Employee Experience Monitoring, installing enterprise nodes at more than 50 North American sites and running synthetic tests (HTTP, transaction, DNS) from the end-user perspective. This delivered granular telemetry, faster troubleshooting, proactive alerts, and shareable evidence for vendor escalations. As a result they reduced user incidents, improved mean time to troubleshoot, and gained the ability to track and hold SaaS providers accountable for SLA breaches.