Case Study: Fortune 100 Technology and Manufacturing Leader achieves reduced SaaS outages and faster troubleshooting with Catchpoint

Fortune 100 conglomerate mitigates the effects of SaaS outages with Catchpoint

A Fortune 100 conglomerate that relies on more than 2,000 web and SaaS applications to support 10,000+ employees worldwide faced recurring productivity hits because its internal help desk lacked visibility into where outages and slowdowns originated. The company was dependent on SaaS providers to report outages and often spent excessive time troubleshooting issues (for example, regional Office365 access problems that were actually ISP-related), leaving them unable to provide proactive end-user support.

To solve this, the company deployed Catchpoint Employee Experience Monitoring with synthetic tests and enterprise nodes in 54 strategic offices, using pre-built and custom monitors. Catchpoint delivers instant alerts and end-to-end visibility so IT can quickly isolate user-specific vs. widespread issues, escalate with evidence to providers, and enforce SLAs. The result: mean time to troubleshoot fell from weeks to minutes, fewer user-reported incidents, reduced employee disruption, and the ability to track SLA breaches and recoup costs.