Case Study: Jenny Craig achieves faster detection and resolution of website functionality issues with Catchpoint Synthetic Monitoring

Detecting and Resolving Issues At Lightning Speed

Jenny Craig, a global weight‑management company with over 700 centers, relies on its website for plan selection, purchases and appointment scheduling—so ensuring continuous, functional uptime is critical. The team needed visibility not just into availability but into subtle functionality failures (for example in cart/checkout and scheduling) that previously took much longer to detect and resolve.

By deploying Catchpoint Synthetic Monitoring and integrating it with Splunk and PagerDuty, Jenny Craig can detect functionality impairments the moment they occur—even when availability checks show 100%—and route alerts automatically to the right teams. The result: much faster diagnosis and fixes, improved reliability of cart, checkout and scheduling workflows (and internal tools), and reliable 24/7 vendor support that reduces business impact.

Jenny Craig

Dominic Trelford

Supervisor, Network Security Ops