Case Study: Box achieves dramatic improvements in performance and reliability with Catchpoint

Box Dramatically Improves the Performance and Reliability of its Service with Catchpoint

Box, a leader in cloud content management used by over 100,000 companies (including 68% of the Fortune 500), delivers services via web apps, partner integrations and public APIs that handle 3–5 billion calls per day. After broad service issues in late 2018, Box found it lacked clear visibility into what API customers actually experienced and struggled to reconcile internal metrics with reported customer impact.

Box adopted Catchpoint Synthetic Monitoring for its global node coverage, rich visualization and quick instrumentation, integrating results into Wavefront and PagerDuty. Catchpoint gave the NOC and engineering teams an independent end-to-end signal to pinpoint geography- or API-specific degradations, verify incidents, and track success/failure rates—helping drive measurable reliability improvements and justify standardizing synthetic tests across API teams.

Box

Dan Dennhardt

Senior Product Manager