Case Study: Blue Nile achieves a seamless, reliable global shopping experience with Catchpoint

Blue Nile - Customer Case Study

Blue Nile, the world’s largest online jewelry retailer, needed to guarantee a fast, trustworthy shopping experience for emotionally and financially significant purchases across a global customer base. Their prior monitoring vendors struggled to capture and present the detailed, request‑level data and regional visibility Blue Nile required—especially in China, APAC and parts of Europe—making it hard to identify and resolve performance issues or to keep third‑party tags from impacting customers during peak periods like Black Friday.

By adopting Catchpoint’s synthetic monitoring, Blue Nile gained baseline, request‑level performance data from global agents, easy integrations with Splunk, PagerDuty and Bamboo, and tools like Zones to track third‑party tags through Google Tag Manager. The result was faster, more actionable detection and resolution of issues, improved visibility in previously blind markets, greater cross‑team confidence in performance metrics, and dedicated assurance for high‑traffic events so teams can reliably monitor key KPIs during critical sales periods.

Blue Nile

Robin Schenck

Quality Assurance & Release Manager