Case Study: Ask.com achieves 6x faster triage and resolves 95% of issues before customer impact with Catchpoint

Ask.com - Customer Case Study

Ask.com, a long-running question-and-answer brand and part of IAC, faced the challenge of delivering fast, reliable answers from a complex mix of internal search components and third‑party services to millions of users. To protect revenue and reputation they needed continuous, scalable performance visibility, faster detection of deviations, and dramatically reduced time-to-resolution.

By integrating Catchpoint’s synthetic monitoring and advanced analytics into incident management and business continuity processes, Ask.com can correlate internal metrics with external performance data and isolate underperforming third‑party components quickly. The result: a 6x improvement in triage and response times and the ability to resolve 95% of problems before they affect large numbers of customers, yielding substantially optimized web performance.

Ask.com