Case Study: Norwegian Cruise Line achieves 98%+ availability and a 60–70% reduction in troubleshooting time with Catchpoint

70% Less Time Spent Diagnosing Problems and 98% Site Availability

Norwegian Cruise Line Holdings (NCLH), which operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises, needed a robust end-user experience monitoring solution to support full ecommerce across a global user base. They faced challenges ensuring fast page loads and near-100% availability, detecting and diagnosing failures in first- and third-party components (especially marketing tags), evaluating tags before they went live, and sharing reliable performance data across teams and vendors.

By adopting Catchpoint’s customizable scripting and broad set of monitors (web, DNS, traceroute, etc.), NCLH now tests tags before deployment, drills into component-level issues, and shares actionable results with marketing and operations. The change delivered consistent availability of at least 98%, faster page loads, far fewer false alerts, and a 60–70% reduction in time spent diagnosing problems—positioning NCLH to efficiently scale and test 10–20 new global sites.

Norwegian Cruise Line

Vamshi Dudi

Web Operations Administrator