Case Study: a leading biopharmaceutical company improves retention and scales operations with Catalyx's Functional Service Provision model

Leading Biopharmaceutical Company - Customer Case Study

A leading biopharmaceutical company was facing operational inefficiencies due to decentralized resource management, inconsistent salary structures from multiple vendors, and limited career progression. These challenges led to low employee engagement, high turnover, and an inflexible workforce that struggled to adapt to fluctuating manufacturing demands. They partnered with Catalyx to implement a Functional Service Provision (FSP) model.

Catalyx assumed full operational management of the workforce, rebadging all employees and implementing a KPI-driven approach with comprehensive training programs. This solution significantly reduced attrition and improved efficiency. The workforce was successfully scaled from 29 to over 180 resources, and key results included consistent KPI achievement and a reduction in work-in-progress within the quality control function.