Case Study: COMS plc achieves 100% recovery and sub-hour RTOs with Catalogic Software

COMS Offers its Customers 100 Percent Recovery with Catalogic

COMS, a U.K.-based managed communications and business internet services provider serving SMBs and Registered Social Landlords, needed to move beyond its VMware-only, “all-or-nothing” HIVE hot-site disaster recovery offering. The existing approach was administratively intensive, prone to failures and high staff overhead, and couldn’t deliver the granular protection, faster SLAs or productivity improvements customers increasingly required.

By deploying Catalogic DPX with NetApp storage, COMS gained zero‑impact backups, deduplication, instant restores, replication (SnapVault/SnapMirror) and support for physical and virtual environments. The result: RPOs as low as one hour and RTOs under an hour, a 2 TB restore in under two minutes, backup success rates over 99% (up from ~80%), and IT support time cut from 40 to 5 hours per week—enabling a more complete service offering and accelerated growth.

Coms plc

Gavin Harper

Head of Networks