Case Study: Gordon Food Service achieves a 32% drop in ER use and 22% lower imaging costs with Castlight Health

Gordon Food Service serves up attractive health benefits

Gordon Food Service, a family‑owned foodservice distributor with about 18,000 employees and more than 170 stores, faced rising medical costs and low enrollment in its high‑deductible health plan (HDHP) after growth and acquisitions increased benefits complexity. The benefits team’s goal was to boost HDHP enrollment and simplify healthcare decision‑making to reduce expenses for both employees and the company.

Gordon deployed Castlight’s web and mobile health benefits platform to provide personalized, easy‑to‑use guidance and analytics. Initial household engagement topped the company’s 20% goal, and Castlight users saw measurable impacts: a 32% decline in ER use, a 22% reduction in imaging costs, and frequent return visits (35% in a typical quarter). Added features like prescription price shopping and planned reference‑based pricing and rewards aim to drive further engagement and savings.

Gordon Food Service

Kristine Babcock

Director of Benefits, HRIS, and HR Integration