Case Study: Large National Financial Services Organization achieves 9% higher engagement and 13% more clinical visits with Castlight Health

Large National Financial Services Organization - Customer Case Study

A large national financial services organization was seeing low utilization of its advocacy program and needed a high-touch, fast-to-deploy solution to support employees—especially those forced to transition plans after the company removed a medical carrier option. The challenge was to deliver meaningful, scalable support quickly to improve engagement and outcomes during the transition.

Castlight added Care Guides to its existing navigation platform, leveraging employee familiarity to boost adoption. Care Guides helped members find providers, dispute claims, coordinate telemedicine, and avoid high-cost care, driving a 9% increase in monthly active users and up to a 13% increase in clinical visits. In year one Care Guides handled 9,601 cases (19,999 services, 2.08 services per case), with 30% of users returning multiple times and the majority of cases coming from at‑risk and high‑risk employees—while members reported high satisfaction.